These are the terms & conditions of our agreement and apply to all purchases of products by you from Machine Sales & Services (Poole) Limited via our website and you should read them carefully. These terms may vary from time to time and you should check them before making new purchases. 

ORDER: You can submit an order for products to Machine Sales & Services (Poole) Limited by completing the details on our order page and clicking the send order button. All prices are reflected in UK pounds sterling and attract V.A.T where applicable. You can also order by phone by calling 01202 686238 or by e-mail sales @msstools.co.uk.

 We will notify you of our acceptance of your order by email. At this point a binding agreement between us will be established. If we do not accept your order for any reason or the price of the product has increased, between the time of order and our acceptance or if a supplementary delivery charge applies, we will e-mail you to advise of the charge. You will then have to resubmit your order. We accept all major credit and debit cards as payment via this site. 

DELIVERY: Orders will incur a delivery charge of £6.95 unless otherwise stated. Delivery turnaround for UK mainland delivery locations is usually within a 3 - 5 day period, depending on stock availability. Goods will be delivered Monday - Friday between the hours of 9am - 5pm either via courier or Parcel force. If the delivery occurs when you are out, the goods will be returned to your local depot and a contact card will be posted through your letterbox with the depots details and it is your responsibility to contact them to arrange an alternative date and time that is suitable for re-delivery to occur. Orders outside the UK should contact us on 01202 686238, email - sales @msstools.co.uk, for an estimated delivery charge. 

BREAKAGES THROUGH TRANSIT: Although we take the utmost care to ensure your goods arrive undamaged, breakages/damages can occur. Therefore, it is important that we are made aware of any damages as soon as they are detected so that we can send out replacements as soon as the damaged goods are received back by Machine Sales & Services (Poole) Limited. 

CANCELLATION/RETURNS: We will accept returned products subject to the product being unused, in original packaging and in a saleable condition within 7 days of receipt. Refunds are given on receipt of the product at our address. When returning goods for refund, please contact us first. We recommend that all returns are made using at least recorded delivery, so that you know that we have actually received them. We must request that you pay the cost of returning goods, unless the product is damaged, or the wrong order has been sent. This does not affect your statutory rights as a consumer. 

FAULTY PRODUCTS: Faulty goods should be returned within 7 working days from receipt (subject to proof of purchase and notification to routercutters.co of your intention to return the goods). In accordance with the Sale of Goods Act 1979 (as amended) consumers may also return goods which do not conform to the contract. If the product you purchase is defective, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss of damage or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions 

SECURE PAYMENT: We will charge your account for payment at the time your order is placed.  The purchase area and our site is secure, this means that we use industry standard SSL technology through Paypal to allow for the encryption of all sensitive information such as your name, address and especially your credit card details. Information passed between your computer and our website cannot be read in the event it is intercepted by someone else. 

COMPLAINTS: If you have any complaints or comments about our products, service or website please contact us on 01202 686238, or email - sales @msstools.co.uk

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